A new self-help book offers tips to engaging in mindful conversations in the workplace
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Before you communicate with anyone, you must consider this essential question: Whom am I speaking to?
Do you know your audience? It sounds basic, but so many people don’t bother or forget this critical step. It only takes a few minutes of research or reflection to find the answers, but if you don’t invest the time to consider whom you’re speaking to, it may waste much more time and even affect your credibility and chances of getting a successful result. Whether you’re writing a proposal, preparing for a meaningful conversation about a pay rise or dealing with a client on the phone, take a moment to use empathy. Put yourself in their shoes, and ask yourself three important questions.
Where does this person sit on the relationship vs task spectrum?
People who lean more towards the relationship end of the spectrum are generally more talkative and informal in their language and behaviour. They are often social and likeable and are comfortable talking about their feelings.
If you’re going to communicate with a relationship-focused person, start by asking how they are and try to get to know them as a person. They may be uncomfortable with conflict and require plenty of affirmation and positive feedback...